At FM Heels we are always pleased to hear from you, If you need to get in touch with us then please either drop us an email or give us a call, or alternatively there is always good old snail mail.
- e-Mail: FM Heels Sales.
- Phone: 0333 4440410
- Address: P.O.Box 10892 Earl Shilton Leicestershire LE9 0ED
Please Note: We work 10am - 4pm Monday - Friday and do not read or answer email outside of these times, within these times, please allow 24 hours for a response to your email before you start clucking like a chicken and leaving 1* reviews on every website this side of alpha centuri. We will get back to you and sometimes we are either just plain busy, or waiting on responses from other organisations like our warehouse or Royal Mail / DPD etc in order to answer your question.
Chasing Orders: As you probably already know many of our shoes take up to 7 "working" days to despatch because they come from the USA into ourselves prior to being despatched. If your shoes are on 7 working days despatch and the 7 working days has not yet passed then please do not e-mail or contact us to chase your order. As an example of working days, if you order after midday on a Tuesday then Wednesday is the 1st countable working day, Saturday and Sunday do not count, so Thursday would be the 7th day, feel free to contact us on the Friday and call us any names you like. but prior to that your shoes are not due for despatch so we will not chase them.
Tracking Parcels: If you have already received a tracking number from us or one of our delivery partners then you can click on any of the logos on the right to use the tracking page of the appropriate carrier, If you need more information than it gives you on the carriers website then it is often best to talk directly to the carrier as it is unlikely that we will be able to tell you anything that they wont.
Return Parcels: When sending return parcels to the above address please please please only use Royal Mail, DO NOT send via Parcel Force as they cannot deliver to P.O.Boxes.
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