Ordering from FM Heels

Ordering from FM Heels is quick, simple and easy and secure, you will notice that our entire website is secured by SSL technology which encrypts all data passing between out server and your computer, to keep you safe and secure not only while using our checkout, but the entire time you are using our website.

Placing Your Order with FM Heels

Our online checkout system will lead you through our ordering process step, by step, during which you will have various options.

1. Checkout Method:

Checkout as Guest

If you are a one time customer at FM Heels then for the fastest easiest way to checkout simply select checkout as guest and you will be allowed to complete your billing and shipping details for your order, without setting up and account.

Register / Login:

If you are a potential long term customer or already have an account with FM Heels then you can either login or register for a new account, this way your order information and your billing and shipping information will be stored in our systems for future use.

2. Billing Information:

On this tab you can enter your billing information, this should match the address with which your credit / debit card is registered as this information will be submitted to the card clearing system when we process your order and request authorisation from your bank or credit card providor.

You can also select if you wish to have your order shipped to your billing address (default) or to a different address, if you select to have your order shipped to a different address then the shipping information tab will be shown next, if not then this tab will be skipped.

3. Shipping Information:

This tab allows you to enter your alternative shipping address, if you get into this tab and you wish to switch back to using the billing address information that you have already entered then you can click "Use Billing Address" below the address information and your information will be completed automatically.

4. Shipping Method:

Depending on the item you have ordered and the address you are having the item shipped to you will see a number of options in this tab.

- Collect In Store (Hinckley, Leicestershire): If you are local to our offices & warehouse in hinckley, Leicestershire then you can opt to pop in and collect your order in person, you will be notified by email as soon as your order is ready for collection.

- FREE Standard Shipping: Our FREE standard shipping option is available on all orders over £55 this standard shipping method will take approximately 2 - 3 working days to arrive once shipped from our warehouse, you will receive a notification by e-mail as soon as your order is shipped.

- UK Express Shipping (1 - 2 Working Days): If all the items are available from stock in our UK warehouse then you will be offered an Express Shipping option, using this option your order will be despatched same day (if ordered before 1pm) and should be delivered within 1 - 2 working days.

- DHL Express (Order Before 1pm): - Our fastest shipping option is again only available if your items are all available from stock in the UK, selecting this option will ensure your items are despatch for next working day delivery (please note DHL do not deliver on weekends or bank holidays).

- International Orders - For international orders the shipping options will depend on the country the order is being shipped too.

5: Payment Information:

We have two options for payment of your order, regardless of the method you use the payment will show up on your bank statement as "APW Trading Ltrd" and not as FM Heels.

- Paypal: Paypal is a safe and secure way to pay for your order, if you already have a paypal account then you can pay using your paypal account balance, or if not then you can enter any major credit / debit card in the Paypal payment screen to complete your order using a card, if you select this option then you will be redirected to the paypal payment screen once you click "Place Order" button in the Order Review step.

- Sage Pay (Credit / Debit Card): Sagepay is one of Europes largest credit /debit card payment processors and as such we have chosent them to give you additional peace of mind & security when placing your order, If you select this option you will be presented with the sage pay card payment box at the bottom of the screen after you click the "Place Order" button in the Order Review step.

6. Order Review:

You have finally made it to the last stage of our checkout process, please check your order before continuing and ensure all information & addresses etc are correct, once you are happy with all the information then click "Place Order" and you will be requested to make payment either via the Paypal gateway, or using the Sagepay payment box which will appear below the place order button.

What Happens Next:

As soon as we have your order, we will get to work on getting your purchase despatched to you as quickly as possible, for those items that are in stock here in the UK that means they will be despatched the same day (if ordered before 1pm) or the next day if ordered later in the day. And for those items which need to come from Pleaser in the USA it will take a couple of days for the item to reach us before it can be sent out (typically this is between 2 and 5 working days).

As soon as your order is processed for shipping you will receive an email confirming that your order has been shipped and also any tracking information linked to your delivery. please note we may choose to upgrade your shipping service if required, this will often happen on higher value orders. 

How will my order be delivered?

UK Delivery

For UK deliveries we have several shipping routes available, Standard Shipping (via Royal Mail Tracked 48) which takes 2 - 3 days from despatch to arrive with yourself, Express Shipping (via Royal Mail 24 Tracked) which takes 1 - 2 days to arrive with you after despatch and Next Day (via DHL or Royal Mail Guaranteed) which is a next day service, you can select your shipping options at the checkout, Express and Next Day options are only available when your product is in stock in our UK warehouse, there are also Saturday delivery options available but again these are only available when we have the item available from our UK warehouse.

For fuller information on our shipping processes and tracking links etc please see our 'UK Delivery Options page.

European and Worldwide Delivery

We have delivery services in place to delivery to anywhere in the world and do our absolute best to ensure that we provide the best european and worldwide delivery rates that we possibly can.

With most destinations around the world we have both Economy and Express shipping and we use a variety of carriers to achieve the best rate and service that we possibly can. for full information pleaser visit out International Delivery Options page.

Returning Products to FM Heels

We have five returns locations within Europe making it easy to return your order to us for any reason from and EU country, for returns from further afield you can select any of our European returns locations to send your order back to, or you can send them directly back to us in the UK. We are currently working to open more returns locations around the world for your convenience.

For a full overview of our returns process please take a look at the our 'Refreshingly Simple Returns' page.